Request Priorities
Request priorities are defined in the table tHdTicketPriority which has the following columns:
| Column |
Description |
| iHdTicketPriorityId |
Priority number (e.g. 1, 2, 3 etc.) |
| sHdTicketPriority |
Priority name, e.g. "Low", "Medium" etc. |
| bHdTicketPriorityDefault |
The priority level which will be used by default when a new request is created. Exactly one table entry in this column must have the "1" value, other entries must have the NULL value. |
Did not find what you were looking for? Ask our technical support team.
|