Skip Navigation LinksALVAO 11.0ALVAO Service DeskSystem implementation in the organizationServicesKnowledge base Skip Navigation Links.

Knowledge base

If you want to change the number of current service messages displayed in the service catalog, edit the tProperty table in the Alvao database and insert or edit a row where the value in the sProperty column is: ServiceDesk.ServiceCatalog.NewsCount and in the iPropertyValue column insert the number of current service messages displayed. By default, 3 current service messages are displayed.

Adding a row to the database:
insert into tProperty (sProperty, iPropertyValue) values ('ServiceDesk.ServiceCatalogue.NewsCount', 3);

Edit a row in the database:
update tProperty set iPropertyValue = 3 where sProperty = 'ServiceDesk.ServiceCatalogue.NewsCount';

If you want to change the number of displayed knowledge for a service in the service catalog, edit the tProperty table in the Alvao database and insert, or edit, a row where the value in the sProperty column is: ServiceDesk.ServiceCatalog.KnowledgeCount and in the iPropertyValue column insert the number of displayed service knowledge. By default, 5 service knowledge is displayed.

Adding a row to the database:
insert into tProperty(sProperty, iPropertyValue) values ('ServiceDesk.ServiceCatalogue.KnowledgeCount', 3);

Edit a row in the database:
update tProperty set iPropertyValue = 3 where sProperty = 'ServiceDesk.ServiceCatalogue.KnowledgeCount';

 

Did not find what you were looking for? Ask our technical support team.