User Groups
See User Groups in the ALVAO Asset Management book.
For the recommended structure of applicant groups, see My Team.
System Groups for ALVAO Service Desk
| Group |
Description |
| Team Managers |
Users in this group can manage their subordinates on the My Team page. |
| People reporting time |
Users in this group can report their time to requests. |
| Service Managers |
Users in this group can manage services, SLAs, processes, and uptime. |
| Users with permission to create requests for other users |
Users in this group can create requests for other users from the same organization. They can fill in the Requested for field on the request creation form. |
| Knowledge base root administrators |
Users in this group can manage articles in the knowledge base that are not included in any service. To do so, they do not need to be members of the management team of any service. |
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