Setting a response or resolution time

Each request should have an initial response date and a resolution date that the requester is informed of. solvers should either resolve the request by the deadline or set a new resolution date and communicate it to the requester, preferably with a justification for the change. The resolution deadline may be set automatically by the SLA of the request, or it may be determined by the service solver using the Requests - Deadline command.

Did not find what you were looking for? Ask our technical support team.