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Request templates

A requests template serves as a template for the members of a service's solution team to easily create frequently recurring requests in that service. A member of the service's resolution team can select a template in the New-request form using the Use Template command to populate the form with values according to that template.

Service team members can manage the templates for a given service by using a command in the ALVAO WebApp main menu - Request templates.

If you want certain values to be filled in immediately when the new request form is displayed, assign a default request template to the service, see Administration - Service Desk - Services - Edit- New Request Form - Default request template.

You can also use the templates to automatically create new requests periodically, see Request Templates - Schedule.

Permissions

Permissions Main solver Manager Solver Applicant
Create and edit Yes Yes No No
Use Yes Yes Yes No
Plan Yes Yes No No

 

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