Setting internal request deadlines
You can use the Internal Goal request item to meet important internal deadlines during request resolution. To set the internal goal of a request, use Requests - Edit - Internal Goal.
Tip:
In the requests table, view the columns
Current Target,
Current Goal (deadline) and
Current Goal (hours remaining) by which requests can be sorted and filtered.
Note:
The
Internal Target item must be enabled in the service process as
request item.
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