New service

This form is used to create a new services.

Options:

General
- Service Name - enter the service name.
  
  Tip:
  We recommend naming services that contain requests (not just folders in the service tree) with a plural name, e.g. Leave Requests, Improvement Ideas, etc.
- E-mail - enter the service email from which notifications will be sent to applicants and members of the research team. The email can be entered as email address (e.g. support@alvao.com) or name-service <email-address> (e.g. Technical Support <support@alvao.com>). Separate multi-word names with a space, do not use commas, semicolons or other punctuation marks.
  
  Note:
  Do not use an email that is already assigned to a user.
- Phone - enter the phone number of the main service provider.
- Description - enter brief information about the service. The service description is displayed to applicants in the service catalog.
- Process - select the process from the menu that will be used to process requests in the service.
  
  Note:
  Process defines, among other things, the process of the solution and the visible request items .
- Request tag prefix - specify the prefix of the request tag. The request tag has the format <prefix>request-number<prefix>, e.g. T123ALVAO. The request tag is automatically included in the subject line of notifications and other messages and is used to associate the message with the correct request.
- Request Tag Suffix - Enter the request tag suffix, see Request Tag Suffix.
- Preferred Language - the language of the service in which notifications are sent to service principals.
- Time zone - the time zone in which all dates and times in notifications sent to the service principals will be reported.
- Folder (requests cannot be entered into the service) - Enable if you want to disable the creation of requests in this service. A folder can have child services that can be used to insert requests.
- Require solver License - enable if you want to ensure that the service requires a solver license regardless of the SLA assignment to the Host user. If the service requires a license per solver, the license must cover all members of the solver team. Applicants then do not require any license. For more information, see License Service Desk.
- Service Shortcut - If you only want to create a shortcut that points to another service, enable this option and select the target service. Permissions and SLAs are applied to the shortcut according to the target service.
- ... - or select the service from the service tree.
Note:
Once a service is created, this option cannot be changed.

Note:

Fields Service Name, , Prefix, Suffix and menus Process, Language, Time Zone are mandatory.

Service Catalog - Setting the appearance of the tile in the service catalog in the WebApp, setting keywords, order in the tree, and default request templates.

Objects - select the objects on which the service will appear in the service menu to create a new request.

Message loading - setup loading messages from the mailbox.

Extended - setting the processing flow of the request.

Notification - setting to send automatic notifications about the occurrence and progress of requests for the service being edited.

Other - manage custom service items

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