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Automatic actions based on request events

Automatic actions can be triggered in the following cases:

  • Changing the value of a request item (custom/system)
  • Creating a new request
  • Creating a new event
  • Edit event
  • Delete event
  • Read a new message from the service mailbox
Caution:
A poorly defined automated action can irreversibly damage the Alvao database, so always create and test on a copy of the database in the test environment.
Tip:
A prerequisite for creating a working automated action is a good knowledge of the Alvao database, Service Desk WebService API and Alvao.API.

 

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