Skip Navigation LinksALVAO 11.1Index of windows and commandsALVAO WebAppAdministrationService DeskSLASLAAlert rulesNotification ruleSender Skip Navigation Links.

Sender

This window allows you to set the email address from which SLA summary notifications are sent. This setting is common to all SLA rules.

• E-mail for sending summary alerts - Enter the email address from which alerts will be sent.
  Eg: ALVAO <alvao@domain.com>
  

  We recommend entering the existing service mailbox used for receiving messages to Service Desk.

  Note:

  SMTP server used to send messages (see Administration - Manage - Settings - Sending messages) must be authorized to send messages from this address with the specified credentials.

 

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