ALVAO Advanced Workflows

This extension module can automatically create linked (e.g. child) requests when a new request is created or when a request transitions to a certain status. Set up the functionality in Administration - Service Desk - Processes - Edit - Solving process - Request status - Edit - Behavior - Automatic Request Creation.

Next, in Administration - Service Desk - Processes - Edit - Solving process - Request status - Edit - Behavior - Assign request to a solver group during transition to this status, you can set the request to be automatically forwarded to the preconfigured resolution group when the request enters that process status.

Technical requirements

ALVAO Service Desk

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