The first time you run the add-in, enter the address of the ALVAO REST API provided by your Alvao administrator.
Then log in using your Microsoft account (Azure Active Directory).

ALVAO Bot

Chat with the ALVAO Bot in Teams - Chat - ALVAO Bot to find useful information, or resolve your issues by yourself. Type in help to get an overview of available options including a list of buttons representing the tiles under the search field on the web application's main page, like Submit new request, My asset, etc.

Type in a phrase you want to search in Alvao, and the bot will reply with a list of found current news, knowledge articles, your existing requests, and services for submitting new requests. The search works in a similar way as the search on the web application's main page.

By turning on the option WA - user menu (top right) - Settings - View - Send notifications by MS Teams Add-in, the bot will notify you of important events in Alvao straight in the chat.

Additionally, the bot understands the following keywords:

config - configuration of the add-in
login - user login into Alvao
logout - user logout from Alvao

Creating request from chat

In MS Teams chat or a team channel, hover over the message to display commands, click the three-dot button, and select More actions – Create request in Alvao.
Fill in the form with additional information.
Submit the dialog and the request will be created in Alvao. A new card with details of the request will be inserted into the compose message area so you can immediately post it to the chat.

Inserting request tile in chat

In MS Teams, select the Alvao app in the command bar under the message input field.
The add-in will automatically offer you the 5 requests you last worked with in Alvao.
If you want to search for another request, type at least part of the request name, the request number, part of the service name, the requester name, or the solver name in the input line. The add-in will offer you requests matching the text you entered.
Select the request you are looking for from the menu. This will insert a tile representing the request into the chat or the team channel. Recipients of the message can navigate to the request page in Alvao by clicking on the Show request button at the bottom of the tile.

Note:

You can also insert the request tile into the message text by pasting the url of the request page in the Alvao WebApp. The url will automatically change to a tile.

Searching requests

In MS Teams, type @alvao in the search bar in the window header.
Enter at least part of the request name, request number, or other information in the input line of the add-in. The add-in will offer you requests matching the text you entered.
Click the request you are looking for in the menu. The request tile will appear below the input line. In the tile, press the Show request button. This will display the request page in the web browser.

Tip:

You can click on the icon in the top right corner to copy the tile to your clipboard and then paste it into a chat message or a team channel.

Did not find what you were looking for? Ask our technical support team.