Skip Navigation LinksALVAO 11.2 / Extension modules / ALVAO Service Desk Custom Apps / Applications / Automatic actions based on ticket events / IActAutoAction
IActAutoAction
By implementing the IActAutoAction interface in a
application script, you can define custom actions when creating an event on a ticket.
In the newly created script, set the value of the Name property (the name of the automatic action) in the constructor of the action class.
Tip:
To store properties and action settings, we recommend defining the
Settings class in a separate script that you create from the
Class Library template.
Caution:
If you want to use only some of the methods of the implemented interface in the automatic action, leave an exception in the body of the other methods from the interface:
throw new NotImplementedException();.
Interface methods
OnActChanged
Custom action based on event modification.
In the implemented method, define both the conditions for executing the operations and the event operations themselves.
- Syntax: void OnActChanged(SqlConnection con, SqlTransaction trans, int actId, int personId, string properties)
- Parameters:
- con - SqlConnection to the database.
- trans - SqlTransaction of the database transaction in progress.
- actId - The ID of the event (tAct.iActId) that was changed.
- personId - The ID of the user (tPerson.iPersonId) who changed the event.
- properties - the changed event items separated by a comma (table.column).
| table.column |
Event Item |
| tAct.dAct |
Date of creation |
| tAct.liActKindId |
ID of Act type |
| tAct.sActTo |
To whom (receiver) |
| tAct.sAct |
Subject |
| tAct.mActNotice |
Text |
| tDocument.liDocumentActId |
Attachments |
| tActHd.bActHdUserRead |
Show ticket |
| tAct.bWaitingForUser |
Waiting for a ticket |
| tAct.nActWorkHours |
Work |
| tAct.nActTravelHours |
Travel time |
| tAct.nActTravelKm |
Distance |
| tAct.bNoCharge |
NoCharge |
| tAct.ActMarkId |
Act mark (important or ticket solution) |
- Return value: none.
OnActCreated
Custom action based on event creation.
In the implemented method, define both the conditions for executing the operations and the event operations themselves.
- Syntax: void OnActCreated(SqlConnection con, SqlTransaction trans, int actId, int personId)
- Parameters:
- con - SqlConnection to the database.
- trans - SqlTransaction of the ongoing database transaction.
- actId - ID of the newly created event (tAct.iActId).
- personId - ID of the user (tPerson.iPersonId) who created the event.
- Return value: none.
Automatic actions can be performed in the following situations:
- Manual creation of any event with New Event or Note.
- Sending a message with Send Message, Reply, etc.
- Read an email from the service mailbox using Alvao Service.
- Manually retrieve a message from Outlook using the ALVAO for Outlook - Save to ticket log.
- Creating a triggering event when a new ticket is created.
- Calling the CreateAct or CreateTicket web method to create the founding message.
You can find an example usage in the
SendMailsAboutNewEvent application template.
OnActRemoved
Custom action based on event removal.
In the implemented method, define both the conditions for executing the operations and the event operations themselves.
- Syntax: void OnActRemoved(SqlConnection con, SqlTransaction trans, int actId, int personId)
- Parameters:
- con - SqlConnection to the database.
- trans - SqlTransaction of the ongoing database transaction.
- actId - ID of the event being removed (tAct.iActId).
- personId - ID of the user (tPerson.iPersonId) who deleted the event.
- Return value: none.
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