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Skip Navigation LinksALVAO 11.2 / Extension modules / ALVAO Service Desk Custom Apps / Applications / Automatic actions based on ticket events / IMailMessageAutoAction

IMailMessageAutoAction

By implementing the IMailMessageAutoAction interface in the application script you can define custom actions when loading a message from the service mailbox before saving the message to the log of an existing ticket or before creating a new ticket. In the newly created script, set the value of the Name property (the name of the automatic action) in the action class constructor.
Tip:
To store properties and action settings, we recommend defining the Settings class in a separate script that you create from the Class Library template.

Interface methods

Method Description
OnMessageReceived Read a new message from the service mailbox.

OnMessageReceived

The actual action can be performed when loading a message from the service mailbox before saving the message to the log of an existing ticket or before creating a new ticket. In the implemented method, define both the conditions for executing the operations and the operations themselves.
Note:
If the message is not further processed after automatic actions, a warning is written to the event log.
Caution:
If more than one of these automatic actions is implemented, they are called sequentially until one of them returns false, and the order in which they are called is not guaranteed.
  • Syntax: bool OnMessageReceived(SqlConnection con, SqlTransaction trans, MailMessage message, int sectionId, int ticketId, int fromPersonId)
  • Parameters:
    • con - SqlConnection to the database.
    • trans - SqlTransaction of the ongoing database transaction.
    • message - message object.
    • sectionId - the service ID (tHdSection.iSectionId) which the message was loaded to.
    • ticketId - ID of the ticket (tHdTicket.iHdTicketId) to which the message belongs according to the subject, or zero if it is a new ticket creation.
    • fromPersonId - message sender ID (tPerson.iPersonId), or Host account, if the message sender is not found among the users.
  • Return value:
    • bool - return the return value true or false indicating whether or not the message should continue to be processed by default.
For an example use case, see the AssignToSolverByEmail application template.

 

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