Skip Navigation LinksALVAO 11.2 / Extension modules / ALVAO Service Desk Custom Apps / Permission to see ticket
Permission to see ticket
Each user sees only those tickets in the application that they are authorized to see based on their service roles and possibly other settings. By modifying the view vHdTicketPersonRead_Custom
in the database, you can grant users permission to see additional tickets beyond their roles in the services.
Caution:
View customization requires a good knowledge of SQL and
Alvao Database.
Unprofessional view customization can lead to application slowdown or even data corruption.
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