Skip Navigation LinksALVAO 11.2Application pagesAdministrationService DeskProcessesProcessSolving processNew ticket statusBehaviorAutomatic ticket creationEditCopied items Skip Navigation Links.


Change Alvao version
Change language
Skip Navigation LinksALVAO 11.2 / Application pages / Administration / Service Desk / Processes / Process / Solving process / New ticket status / Behavior / Automatic ticket creation / Edit / Copied items

Copied items

In this window, select the source ticket fields whose values you want to copy to the newly created linked ticket.

Note:
Fields are only displayed if they have been added to both the process service used in the source ticket and the process service from which the new linked ticket is created.
Note:
Values of unfilled (blank) items are not copied even if they are selected in this window.

 

Did not find what you were looking for? Ask our technical support team.