Skip Navigation LinksALVAO 11.2Application pagesAdministrationService DeskProcessesProcessSolving processNew ticket statusBehaviorAutomatic ticket creation Skip Navigation Links.

Skip Navigation LinksALVAO 11.2 / Application pages / Administration / Service Desk / Processes / Process / Solving process / New ticket status / Behavior / Automatic ticket creation

Automatic ticket creation

In this window you can set rules for automatic creation of linked tickets in the selected process status.

Options:

• Command panel
  • New rule - create a new rule
  • Edit - edit the selected rule
  • Delete - delete rule for selected ticket template
• Table - the table contains rules for automatic creation of linked tickets in the selected process status. The contents of the table can be customized as needed.

 

Did not find what you were looking for? Ask our technical support team.