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Skip Navigation LinksALVAO 11.2 / Application pages / Administration / Service Desk / Services / Service / New ticket form / Add field / New field

New field

This window is used to create a new custom ticket field and add it to the New ticket form.

Options:

  • Field name - enter the name of the field to be displayed on the form.
  • Field type - select the data type of the field.
    • Date - only the date can be entered in the entry.
    • Date and Time - only the date and time can be entered in the entry.
    • Number - only a numeric value can be entered into the entry. The number can be decimal or only integer, see the Decimal Number option.
    • Option - user can select field values from the drop-down menu.
    • Text - any text can be entered into the field. See also the Multi-line text option.
    • User - a user of Alvao can be selected in the field.
  • Source group - select the user group. Values of the field of type user will be limited to members of the group. This field is displayed only for the Field type "User".
  • Description - enter a description of the field, instructions for the requester to fill in the values, etc. The text entered will be displayed to users on the form.
  • Values - a menu of values for the Option field type.
    • Yes/No - the field will be displayed on the form as a checkbox.
    • Value list - list of values in the drop-down menu. You can move the values in the list by grabbing the icon on the left ("up arrow and down arrow") with your mouse.
      • New value - add a new value at the end of the list.
      • Allow to enter free text - enable this option if you want to allow the user to enter any text into the field in addition to the values in the list.
      • Enable translation of value list - enable this option if you want to export the values from the list of values for translation into other languages and then display them to users in their preferred language.
  • Multi-line text - turn on if you want to display a larger input field for the Text field type. If disabled, only a single-line input field is displayed and the text length is limited to 256 characters.
  • Decimal number - turn on if you want to enter decimal numbers in the field as well. Otherwise, only integers can be entered.

 

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