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Skip Navigation LinksALVAO 11.2 / Application pages / Administration / Service Desk / SLA / SLA / Alert rules / Notification rule / Sender

Sender

This window allows you to set the email address from which SLA summary notifications are sent. This setting is common to all SLA rules.

• Email for sending summary alerts - Enter the email address from which alerts will be sent.
  E.g.: Alvao <alvao@domain.com>
  

  We recommend entering the existing service mailbox used for receiving messages to Service Desk.

  Note:

  SMTP server used to send messages (see Administration - Settings - Sending messages) must be authorized to send messages from this address with the specified credentials.

 

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