New knowledge

Use this form to create a new knowledge.

Options:

Command panel
- OK - submit form
- Attachment - attach an attachment to the knowledge. This command has the same function as the Add attachment button. in the form.
- Assign to Services - assign the knowledge to services. This command has the same function as the Knowledge Assigned to Services - Edit button. in the form. Knowledge not assigned to any service can be viewed, searched and modified by Knowledge base root administrators only.
Name - enter a short name for the knowledge that will be displayed as the title.
Annotation - briefly summarize the content of the knowledge. This text is displayed below the title.
Text - describe the procedure or create the necessary article.
Attachments - list of knowledge attachments.
- Add attachment - for more information, see Attachments in Note.
Knowledge Assigned to Services - an abbreviated list of services to which the knowledge is assigned. If you do not have permissions of Administrator of knowledge base root, filling this field is mandatory.
- Edit - in the services table, select the services to which you want to assign the knowledge.
Display to requesters - turn on if you want the knowledge to be visible to Requesters of the corresponding services. If disabled, the knowledge display is governed by knowledge permissions.
Display Order - Enter a numeric value that determines the order in which the knowledge is displayed in the lists. Knowledge is displayed in ascending order of the value in this entry.

Tip:
Use a uniform scale of values across all services, e.g. 5=frequently used knowledge (FAQ), 10=normal knowledge, 15=little used knowledge. This will ensure the correct order of displaying knowledge from different services.

Tip:
In the title, annotation and text of the knowledge, use words that your users actually search for the knowledge. For search statistics, see Power BI report templates.

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