ALVAO task pane

Refresh - refreshes the contents of the panel by reloading the ticket page related to the currently selected item in MS Outlook. This switches the panel to preview mode.
New item from ticket - creates a new item of your choice (email message, event, meeting, task) that is related to the selected message for the ticket in MS Outlook.
Open in new window - opens the page that is currently displayed in the taskbar in a separate web browser window. The page will open in the browser according to the current URL, so changes you have made while working with the page, such as form entries you have filled in, may not be transferred to the page.
Search in tickets - enter the number of the ticket you are looking for or part of its name in the input field and press this button. A table of found tickets will be displayed in the taskbar.
Menu - opens the Alvao WebApp main and user menus on the current Alvao WebApp page.
Task pane area - the pane area displays a ticket from the ALVAO Service Desk related to the currently selected item in Outlook, i.e. a message (email), event, appointment or task. The item must contain the subject tag of an existing ticket (e.g. T123ALVAO).
- If there is no ticket corresponding to the currently selected item, the dashboard displays a summary of the most recently viewed tickets and the sender's most recent communication if their email address is entered in the Service Desk.
By default, the panel is in preview mode, where its content is automatically updated according to the selected item in MS Outlook. If you start working with a ticket in the panel (e.g. start writing a note in its log), the panel switches to edit mode, where the content is not updated when you select another item in MS Outlook. You can switch the panel back to preview mode by clicking Refresh.

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