Schedule

Use this form to schedule the automatic periodic creation of new tickets according to a selected ticket template.

Tip:

In the template table, view the Scheduling column, which contains the scheduled creation date of the next ticket. After you change the scheduling, the value in the column will appear within 24 hours.

Automatically created tickets are linked by a precedes before - follows after type link. Each time you change the scheduling, the chain of links is broken.

Tip:

If the tickets are not generated as you would expect, it may be due to some change in permission settings, etc. You can find errors detected during ticket creation in the Alvao Service event log.

Options:

Automatically create tickets based on this template - enable if you want to automatically create tickets according to the selected ticket template. Disabling this option will temporarily disable the set ticket creation.
Requester - enter at least part of the name of the requester for whom the tickets are to be automatically created, and then select the requester from the menu.
Repeat - select the frequency of ticket creation and specify additional time parameters.
- Daily
  - Repetition period (days) - enter the period in days. E.g., 1 means that a new ticket will be created every day, 2 means it will be created every second day, etc.
  - On weekdays - choose if you want to repeat the ticket only on weekdays.
  - Create a new ticket after resolution of the previous one in the sequence in (days) - e.g., enter 1 if you want a new ticket to be created the next day after a previous ticket was resolved.
- Weekly
  - Repetition period (weeks) - enter the period in weeks. E.g., enter 1 to create a new ticket every week.
    - In these days - check the days you want a ticket to be created on.
  - Create a new ticket after resolution of the previous one in the sequence in (weeks) - e.g., enter 1 to create a new ticket one week after a previous ticket was resolved.
- Monthly
  - Day of month - enter the day of month when will the ticket be created. E.g., for 10, a ticket will be created 10th day of the month.
    - Repetition period (months) - e.g., enter 1 to create a ticket every month.
  - Weekday - choose the number of the week in a month and the day of the week. E.g., for "2., Wednesday" a ticket will be created on the 2nd Wednesday of the month.
    - Repetition period (months) - e.g., enter 1 to create a ticket every month.
  - Create a new ticket after resolution of the previous one in the sequence in (months) - e.g. enter 1 to create a new ticket one month after a previous ticket was resolved.
- Yearly
  - Day of month - enter the sequence number of a day of the month and choose the month.
  - Weekday - choose the sequence number of the week in a month, the day of the week, and the month.
  - Create a new ticket after resolution of the previous one in the sequence in (years) - e.g., enter 1 to create a new ticket one year after a previous ticket was resolved.
Extent of repetition
- Start - enter the day on which the first ticket is due.
- End - select how long tickets are to be created:
  - Indefinitely
  - End after (occurrences) - enter the total number of tickets you want to create.
  - End - enter the day on which to create the last ticket.

Did not find what you were looking for? Ask our technical support team.