Skip Navigation LinksALVAO 11.2 / Service team member guide / Tickets / Ticket templates
Ticket templates
A tickets template serves as a template for the members of a service team to easily create frequently recurring tickets in that service. A member of the service team can select a template in the New ticket form using the Use Template command to populate the form with values according to that template.
Service team members can manage the templates for a given service by using a command in the Alvao WebApp main menu - Ticket templates.
If you want certain values to be filled in immediately when the new ticket form is displayed, assign a default ticket template to the service, see Administration - Service Desk - Services - Edit - New Ticket Form - Default ticket template.
You can also use the templates to automatically create new tickets periodically, see Ticket Templates - Schedule.
Permissions
| Permissions |
Main solver |
Manager |
Solver |
Requester |
| Create and edit |
Yes |
Yes |
Yes |
No |
| Use |
Yes |
Yes |
Yes |
No |
| Schedule |
Yes |
Yes |
Yes |
No |
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