New template

Use this form to create a new ticket template.

Options:

Template Name - enter the name by which users will select the template from the template menu.
Description of template - if applicable, enter a more detailed description of the template and its use.
Service - enter at least part of the service name and then select the service for which you want to create the tickets template from the menu.
Ticket Name - enter a name for the ticket. This field is only available if the ticket name is not hidden in the new-request-submission form.
Description - enter a detailed description of the ticket if applicable.
Attachments - list of attachments to the ticket
- Add attachment - select the file you want to add as an attachment. You can also attach files by dragging and dropping them into the form.
SLA - select from the menu SLA of the ticket.
Additional items - depending on the service and its process settings, additional items may be displayed on the form.
Assign - if you want to immediately assign a new ticket created using this template to a specific solver or solver group, enable this option and enter the solver name or group name.

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