Web services

On this page, set connections to external services.

Options:

• Asset Management WebService (URL) - in the on-prem deployment, enter the URL of the AM WebService including the assetwebservice.asmx file. E.g., https://alvao.contoso.com/AssetWebService/AssetWebService.asmx. This option is available only if the ALVAO Asset Management product is activated and this web service has not been replaced by the REST API yet.

• Custom Apps WebService (URL) - in the on-prem deployment, enter the URL of the CA WebService including the customappswebservice.asmx file, but without the .asmx extension. E.g., https://alvao.contoso.com/AlvaoCustomAppsWebService. This option is available only if at least one of the Asset Management/Service Desk Custom Apps modules is activated.

• REST API (URL) - in the on-prem deployment, enter the URL of the Alvao REST API, e.g., https://alvao.contoso.com/AlvaoRestApi.

• Azure Computer vision service - the Azure AI Vision (Computer vision) service is used by the ALVAO Asset Management Intelligence and ALVAO Service Desk Intelligence modules.

  • Enabled - check this option to enable this service.
    • Default - use the service that is included in your ALVAO SaaS subscription.
    • Custom - if the capacity of the ALVAO SaaS default service proves insufficient, choose this option to use a service from your own Azure subscription.
    • Endpoint (URL) - enter the Azure AI Vision (Computer vision) service endpoint string, which you will find in the Azure portal - on the specific Computer vision service - Keys and Endpoint page.
    • Key - enter the service Key acquired from the same page as the field above.
    • Search only in images newer than - select the date from which you'd like to include images in the search index. Images in older ticket log records will not be indexed for searching.

• Azure Open AI service - the Azure Open AI service is used by the ALVAO Service Desk AI Assistant, and ALVAO Knowledge Base AI Assistant modules. Settings are similar to the Azure Computer vision service settings above. To use custom service, see Creating Azure OpenAI service.

  • Enabled
    • Default
    • Custom
    • URL
    • Key

• Conversational Language Understanding service - the Azure Conversational Language Understanding service is used by the ALVAO Service Desk AI Assistant module. Settings are similar to the Azure Computer vision service settings above.

  • Enable
    • Default
    • Custom
    • Endpoint (URL)
    • Key

• Azure AI Document Intelligence - the Azure AI Document Intelligence service is used by the ALVAO Asset Management Intelligence module.

  • Enable
    • Default
    • Custom
    • Endpoint (URL)
    • Key

Service load limits (only on-prem)

To avoid excessive bills for external services, you can limit their use in Alvao. This option is only available in on-prem setup.

To set limits, create or update the following rows of the tProperty table in the Alvao database:

sProperty column value	iPropertyValue description
AutomaticContentTranslation.MaxCharsPerDay	Number of characters daily limit
AzureComputerVision.MaxRequestsPerDay	Request count daily limit
AzureOpenAI.Chat.MaxTokensPerDay	Chat token count daily limit
AzureOpenAI.Embeddings.MaxTokensPerDay	Embeddings token count daily limit
ConversationalLanguageUnderstanding.MaxQueriesPerDay	Query count daily limit

Once the limit is reached, the related Alvao feature will be unavailable for the rest of the day.