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On this page, requesters can search for information within Alvao and submit new tickets.

Options:

  • What can we help you with?- enter the text for which you want to search for information in the following agendas:

    • News - search the title and text of the message.
    • Knowledge - search for the title, annotation, article text and attachment titles.
    • My tickets (i.e. tickets of which you are the requester) - you can search or view by the title of the ticket.
    • Services - the service name (including the path in the tree) and keywords are searched. Click on the found service to submit a new request.

  • Links - You will find tiles which are below the search box, these tiles represent useful links to the most used services in the service catalog or other sites

    note

     These links are defined by the Alvao administrator on the Administration - Service Desk - Services.

  • News - a preview of current reports issued by service teams. Messages you have already read are shown in gray.

  • My Tickets - tickets you have created.

  • Knowledge - knowledge that could help you resolve your problems.

  • My assets - rovides information about the Assets assigned to you and the ones owned by you.

note

This page is only available when the ALVAO Service Desk product is activated.