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On this page, ALVAO Service Desk requesters can search for information within Alvao and submit new tickets.

Options:

  • Search - use the top search box to search for information in Alvao. Enter the text you want to search for in the records in the following sections:

    • News - searches the title and text of the message.
    • Knowledge - searches the title, annotation, article text and attachment titles.
    • My tickets (i.e. tickets of which you are the requester) - searches the ticket title.
    • My assets (available from version 25.2) - searches object names, object types, the Manufacturer, and the Model properties.
    • Services - searches the service name (including the path in the tree) and keywords. Click on the found service to submit a new ticket.

  • Services - on the left side, you will find the list of services into which you can submit your tickets. Click on a service and a ticket submission form will appear next to the list. Before submitting a ticket, read the service news and knowledge if available on the right side.

    Along services, useful shortcuts and links to external pages can be included in the service list.

  • My tickets - tickets you have created.

  • News - a list of current news issued by service teams. News you have already read are shown in gray.

  • My assets - a list of assets that are assigned to you.

  • Knowledge - knowledge that could help you resolve your issues.