ALVAO 7.0 – Release Notes

This section contains the description of changes in the new product version that may cause certain problems in case of upgrades from legacy versions and/or running the new version. Please read this information carefully before upgrading to the new version.

All ALVAO Products

• The filtering in tables has been simplified in all console applications. It is no longer necessary to put the * (asterisk) character at the beginning of a filter. For example, the filter: assigned has now the same behavior as the filter: *assigned in the legacy versions. If you want to filter from the beginning of fields, you can edit the filter to: "assigned*".
• The .config configuration files (e.g. Web.config,  <application name>.exe.config are no longer compatible with legacy versions. Once you have upgraded the application, open the original configuration files, find the "connectionStrings" sections and replace the database connection name with "Db". Alternatively, you can create new configuration files based on the sample files that are supplied with the installation "SampleWeb.config, SampleMailboxReader.exe.config).

ALVAO Asset Management

• During the database upgrade, ALVAO Asset Management will check whether the licenses in the Licenses Register use the following values in the "CAL/Licensing" field:
  1. „“ (empty value)
  2. per device
  3. per machine
  4. per connection
  5. per processor
  6. per user, and at the same time, the license is neither an OEM license, nor has it further license items.
  If the check discovers a license that does not comply with the above conditions, an error will display. You will not be able to continue with the upgrade until all license issues are removed.
  The value in the "CAL/Licensing" item will change from "per machine" to "per device" during the upgrade.
  Once you have completed the upgrade, you will be only able to select the following values for the "CAL/Licensing" item:
  • per device
  • per user
  • per connection
  • per processor
• The meaning of the "Password" flag in the property definition has been removed. The values of these properties will be decoded to an open format after the upgrade.
• The property "Login Name" has been renamed to "User Name" to comply with standard terminology.

ALVAO Service Desk

• Existing sub-requests will be converted to linked requests with the link type "Parent – Child". Any bindings of "to itself" type will be cancelled automatically during the upgrade.
• Time reporting is now enabled in the group "People reporting time". The persons/group inside this group can report time and can see time values reported by other users.
• If you are using a modified list of request statuses (custom edits in the tHdTicketStateNotice table), except for statuses for new requests and their first assignment to solvers, all other system statuses will be renamed to have standard names during the upgrade. The statuses themselves will be preserved. The statuses under which the request is saved will not be changed.
• SD Console – columns with custom items in the list of requests can display different custom items after the upgrade. In this case, it will be necessary to set the visibility of correct columns.
• SD MailboxReader – the rules to retrieve e-mail messages saved in the configuration file MailboxReader.exe.config are not compatible with the new version. If you want to keep the rules from legacy versions, copy them to the new configuration file and delete the values for "AutoAnswer" and "NotifyHelpdesk" from each rule.

ALVAO Monitoring

• The records of users' activities are now analyzed based on the Software Products Library. The Library is regularly updated by AM Collector which needs to be installed on a server.
• During the upgrade, all analyses of users' activities per application will be removed from the database. Once the Software Products Library is updated automatically (within 24 hours following the upgrade), all records for the previous 90 days will be analyzed based on the Software Products Library. Until that, the Mon Portal will display no information about applications in use. The analyses of activity per application cannot be restored and this information will be no longer available after the upgrade.
• Due to the transition to the Software products Library, all custom applications will be removed during the upgrade. These applications will have to be re-created once the upgrade is completed.
• Mon Portal – the feature "Unrecognized Processes" has been renamed to "Unrecognized Applications". The function of this feature is the same as before.
• Mon Web Service – the connection string has been removed from Monitoring Web Service. Monitoring Web Service now uses the same connection string as the Monitoring Portal.
• Admin – the value "Public server address" has been renamed to "Monitoring portal address" in the Monitoring settings (Manage – Monitoring – Settings). The function of this value is the same as before.

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