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Creating New Request Related to Object

  1. In the AM Console, search for an object for which you want to create a new request.
  2. Select the New request command from the context menu of the object.
    Note:
    The New request command is not displayed unless the SD Console installation is registered in Windows Registry and the path to SD Console is set up manually.
  3. The New request window opens.
    Note:
    • If the object is located under a person in the Objects Tree, the person will be automatically filled in as the requester.
    • If you select a service containing the Device item, it will be automatically filled in with the object selected in AM Console.
    • If the Default incident service or Default incident SLA properties are set on the object, the corresponding items will be pre-filled automatically when a request is created.
  4. Fill in the remaining items necessary for creating a new request and click on the OK button. This will create a new request linked to the selected device.

 

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