ALVAO Documentation Library

Skip Navigation LinksALVAO 10.1ALVAO Asset ManagementRequests and Objects Skip Navigation Links.

Expand Introduction

Expand System Implementation in an Organization

System Implementation in an Organization

ALVAO Asset Management Console

Expand Working with Tables

Working with Tables

Expand Objects and Properties

Objects and Properties

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Requests and Objects

Creating New Request Related to Object

Displaying Requests Related to Objects

Viewing Requests in Service Desk Console

Adding the Default incident service and Default incident SLA properties into object templates

Expand Documents

Expand Software Management

Software Management

Expand Asset Stocktaking

Asset Stocktaking

Expand Searching for Data

Searching for Data

Expand Importing/Exporting Data

Importing/Exporting Data

Annex 1: License Agreement

Expand Annex 2: Getting Started with ALVAO Asset Management

Annex 2: Getting Started with ALVAO Asset Management

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Requests and Objects

Each request whose service process displays the Device item can be assigned a link to exactly one AM object.

Setting Up Path to SD Console

You can display and create requests from AM Console in SD Console. If the SD Console is not correctly installed on the working computer, you can select the file path to the ServiceDesk.exe file manually.

Go to the AM Console and select Tools – Settings... command from the main menu.
On the General tab set the path to the SD Console.

Warning:

If neither the SD Console is installed correctly nor the path to the SD Console has been selected manually, you will not be able to use features which require the SD Console (creating a new request, displaying requests related to an object, displaying requests in Service Desk Console).

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