ALVAO Documentation Library

Skip Navigation LinksALVAO 10.2ALVAO Service DeskSystem Implementation in an OrganizationCustom Edits and ExtensionsTypes of Links Between Requests Skip Navigation Links.

Custom Appearance

Expand Custom New Request Form

Custom New Request Form

Custom Request Approval Form

Service Desk WebService Interface Description

Expand Custom Program Extensions

Custom Program Extensions

Request Priorities

Types of Links Between Requests

ALVAO WebApp Display Mode

Custom Workflow

The Device Field

The Service Field

Custom Links in Menus

Opening Attachments

Saving Attachments Outside Database

Service icon library

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Types of Links Between Requests

Link types used for links between requests are defined in the TicketRelationType table.

Only adding new custom link types is supported (TicketRelationTypeBehaviorId = 1). Other links are created by the system. Do not edit or delete them.

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