Skip Navigation LinksALVAO 11.0ALVAO Service DeskSystem implementation in the organizationCustomizations and extensionsOpening attachments Skip Navigation Links.

Opening attachments

For security reasons, only files with the extensions jpg, jpeg, png, bmp, gif, doc, docx, xls, xlsx, xlsm, ppt, pptx, pdf, txt, log, csv, xml, zip, eml, msg, htm are opened in the Service Desk by default. and html. For attachments with a different extension, clicking or double-clicking will display a dialog to save the attachment.

To allow attachments with an extension other than those listed above to open when clicked or double-clicked, run this SQL script:

UPDATE tProperty SET sPropertyValue = 'jpg, jpeg, png, bmp, gif, doc, docx, xls, xlsx, xlsm, ppt, pptx, pdf, txt, log, csv, xml, zip, eml, msg, htm, html, rtf' WHERE sProperty = 'ServiceDesk.Console.SafeAttachments'

When it starts, clicking or double-clicking will automatically open extra files with the rtf extension. The list of extensions can be changed freely, always separate each extension with a comma. The case of each suffix is not important when typing.

To restore the default settings, run this SQL script:

UPDATE tProperty SET sPropertyValue = 'jpg, jpeg, png, bmp, gif, doc, docx, xls, xlsx, xlsm, ppt, pptx, pdf, txt, log, csv, xml, zip, eml, msg, htm, html' WHERE sProperty = 'ServiceDesk.Console.SafeAttachments'

 

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