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On this page you can set up Service Level Agreement (SLA), which you then assign to service requesters.


  • Command Panel
    • New SLA - create new SLA.
    • Edit - edit the selected SLA. The menu contains the same commands as the blocks in the preview SLA.
    • Delete - delete the selected SLA.
  • SLA table - contains all SLAs and their selected attributes. The table can be customize as needed.
  • Selected SLAs - after selecting an SLA in the table, preview will appear on the right with information about the selected SLA. The Edit command is displayed in each block of the preview.


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