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SLA

This window is used to assign SLA and services to the edited user. A user can only submit requests to services in which has at least one SLA assigned. By assigning an SLA in a service, the user becomes a requester in that service.

Options:

  • Command panel
    • Add - add another SLA to the table.
    • Remove - remove the selected SLA from the table.
  • Table - the table shows the combinations of SLAs and services that are available to the edited user. You can customize the table content as needed.

 

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