Request templates
A requests template serves as a template for the members of a service's solution team to easily create frequently recurring requests in that service. A member of the service's resolution team can select a template in the New request form using the Use Template command to populate the form with values according to that template.
Service team members can manage the templates for a given service by using a command in the ALVAO WebApp main menu - Request templates.
If you want certain values to be filled in immediately when the new request form is displayed, assign a default request template to the service, see Administration - Service Desk - Services - Edit- New Request Form - Default request template.
You can also use the templates to automatically create new requests periodically, see Request Templates - Schedule.
Permissions
| Permissions |
Main solver |
Manager |
Solver |
Applicant |
| Create and edit |
Yes |
Yes |
No |
No |
| Use |
Yes |
Yes |
Yes |
No |
| Plan |
Yes |
Yes |
No |
No |
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