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Skip Navigation LinksALVAO 11.2 / Application pages / Administration / Service Desk / Processes / Process / Solving process / New ticket status / Behavior / Template of notifications to ticket requester about the change of status

Template of notifications to ticket requester about the change of status

This window allows you to define a template for notifying the requester when the status of a ticket changes.

Options:

• Use default template - select if you want to use the default notification template.
• Use custom template - select if you want to define a custom notification template.
  • Refresh Default - the template text will replace the default notification template.
  • Insert Variable - from the drop-down menu, select the variable you want to insert into the notification template at the current cursor position. For a list of variables, see Custom Notification Template (Status Change Requester Notification Template column)

 

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