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ALVAO Advanced Workflows

This extension module can automatically create linked (e.g. child) tickets when a new ticket is created or when a ticket transitions to a certain status. Set up the functionality in Administration - Service Desk - Processes - Edit - Solving process - Ticket status - Edit - Behavior - Automatic Ticket Creation.

Also, in Administration - Service Desk - Processes - Edit - Solving process - Ticket status - Edit - Behavior - Assign ticket to a solver group during transition to this status, you can set the ticket to be automatically forwarded to a solver group when the ticket enters that process status.

Using Custom javascript on New ticket forms is also available after activating this module.

Technical requirements​

  • ALVAO Service Desk