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New field

This window is used to create a new custom ticket field and add it to the New ticket form.

Options:

  • Field name - enter the name of the field to be displayed on the form.
  • Field type - select the data type of the field:
    • Date - only a date without time
    • Date and time
    • Number - decimal numeric value (float); The number of decimal places can be specified, see the Decimal places field. For integer values use zero decimal places. Values are displayed with thousands separators.
    • Numeric identifier (int) - integer value; Values are displayed as plain numbers without thousands separators. This type is suitable for numeric identifiers, e.g., a record number in an external system.
    • Option - user can select field values from the drop-down menu.
    • Text - any text can be entered into the field. See also the Multi-line text option.
    • User - a user of Alvao can be selected in the field.
  • Decimal places - if you want to unify the format of displaying the values of the Number data type, specify how many decimal places you want to display. Displayed values will be rounded to the specified decimal places or trailing zeros will be added. If you leave this field blank, the values won't be rounded and no trailing zeros will be displayed in decimal section. This setting only affects the format of the display of values. The values will be stored in the database and can be edited as entered. This field is available from version 25.2.
  • Source group - select the user group. Values of the field of type user will be limited to members of the group. This field is displayed only for the Field type "User".
  • Description - enter a description of the field, instructions for the requester to fill in the values, etc. The text entered will be displayed to users on the form.
  • Values - a menu of values for the Optionfield type.
    • Yes/No - the field will be displayed on the form as a checkbox.
    • Value list- list of values in the drop-down menu. You can move the values in the list by grabbing the icon on the left ("up arrow and down arrow") with your mouse.
      • New value - add a new value at the end of the list.
      • Allow to enter free text - enable this option if you want to allow the user to enter any text into the field in addition to the values in the list.
      • Enable translation of value list - enable this option if you want to export the values from the list of values for translation into other languages and then display them to users in their preferred language.
  • Multi-line text - turn on if you want to display a larger input field for the Text field type. If disabled, only a single-line input field is displayed and the text length is limited to 256 characters.
  • Decimal number - turn on if you want to enter decimal numbers in the field as well. Otherwise, only integers can be entered. This field was replaced by the Decimal places field in version 25.2.