Notification

This section on the New Service form is used to set up automatic notifications about the creation and progress of tickets for the service being modified.

Options:

• Notifications to the solver

• Notifications to requester

  For more information on the types of notifications, please visit Notifications.

  The setting has three statuses:

  • On - notification is sent.
  • Off - notification is not sent.
  • Not set - the notification settings follow the common settings for all services, see the table on the Notifications page.

Setting options:

• Send standard notification - standard system notification is sent.
• Send custom notification - a custom notification is sent. Define the content of the custom notification with the Define button, which opens the Message template.

note

Individual users can customize the notification settings, see Notifications.