Service Desk
The menu contains commands for ALVAO Service Desk system management.
Options:
- Services – displays a list of services in the main window.
- SLA – displays a list of SLAs in the main window.
- Operating hours – used to define operating days and hours.
- Approval schemes – setting the process of request approval.
- Organization – displays a list of services in the main window.
- Request Categories – displays a list of services in the main window.
- Processes – define visible request items and the workflow. The process can be then assigned to one or more services.
- Settings... – ALVAO Service Desk global settings
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