Manage

The Manage menu contains the options for system settings and the ALVAO system individual products management.

Options:

• Users – displays a list of users in the main window. For detailed information refer to User management.
• Groups – displays a user groups list in the main window.
• Asset Management
  • Software profiles – creating a set of profiles where you can specify which software is allowed, which software is forbidden, and which software is required.
  • SAM – alerts – setting up automatic notification of missing licenses.
  • Signing Documents over Web – setting up document signing over web.
  • Settings... – global settings for ALVAO Asset Management.
• Service Desk
  • Services – displays a list of services in the main window.
  • SLA – displays a list of SLAs in the main window.
  • Operating hours – used to define operating days and hours.
  • Approval schemes – setting the process of request approval.
  • Organization – displays a list of services in the main window.
  • Request Categories – displays a list of services in the main window.
  • Processes – define visible request items and the workflow. The process can be then assigned to one or more services.
  • Settings... – global settings for ALVAO Service Desk.
• Monitoring
  • Computers – settings and administration of the computers which are to be monitored.
  • Settings... – global settings for ALVAO Monitoring.
• Servers... – server administration.
• Rules for incoming messages – user-defined rules for receiving incoming messages.
• Languages – settings of languages that can be selected as preferred by system users.
• Custom items – user-defined items which can be added to various entities.
• Settings... – common settings for ALVAO products.

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