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Requests and Objects

One or more AM objects can be linked to the SD request.
If you only need to link one AM object to one request, enable the Device item in the service process.
If you need to link multiple AM objects to a single request, enable the Objects item in the process.

Setting Up Path to SD Console

You can display and create requests from AM Console in SD Console. If the SD Console is not correctly installed on the working computer, you can select the file path to the ServiceDesk.exe file manually.
  1. Go to the AM Console and select Tools – Settings... command from the main menu.
  2. On the General tab set the path to the SD Console.
Notification:
If neither the SD Console is installed correctly nor the path to the SD Console has been selected manually, you will not be able to use features which require the SD Console (creating a new request, displaying requests related to an object, displaying requests in Service Desk Console).

 

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