Services
The service tree is displayed in the main window, containing services in which the users can create their requests.
Edit menu options:
- New – creating a new service.
- Edit – editing the selected service.
- Delete – deleting the selected service.
- Restore removed – restores the selected removed services.
Note: To be able to select the restored service, you must view it first.
Tips for better view and control:
Tip: The services can also be moved around the tree with the mouse using the drag & drop method.
Tip: The services can be batch edited in this way: select the View as list command in the context menu, select several services in the list and use the Edit command.
Tip: Customize the table: If you view the services as a list, you can hide or add columns or create new views etc.
Tips for good structure of services:
Tip: Requesters select the appropriate service, advancing from the tree root to the tree leaves. We recommend that you design the tree in such a way which will enable the requesters to select the appropriate service for their request on the way from the tree root to the tree leaves.
Tip: The service tree can be structured using auxiliary services with an option Folder set. New requests can not be inserted into folders.
Note: If you have created a new database, the tree will only contain one default service, "Helpdesk". If you want to delete the default service, you first need to set a different service as default with the Default service command in the context menu.
Did not find what you were looking for? Ask our technical support team.
|