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Service Desk

The menu contains commands for ALVAO Service Desk system management.

Options:

  • Services – displays a list of services in the main window.
  • SLA – displays a list of SLAs in the main window.
  • Operating hours – used to define operating days and hours.
  • Approval schemes – setting the process of request approval.
  • Organization – displays a list of services in the main window.
  • Request Categories – displays a list of services in the main window.
  • Processes – define visible request items and the workflow. The process can be then assigned to one or more services.
  • Settings... – ALVAO Service Desk global settings

 

 

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