This extension module can automatically create linked (e.g. child) tickets when a new ticket is created or when a ticket transitions to a certain status. Set up the functionality in Administration - Service Desk - Processes - Edit - Solving process - Ticket status - Edit - Behavior - Automatic Ticket Creation.

Also, in Administration - Service Desk - Processes - Edit - Solving process - Ticket status - Edit - Behavior - Assign ticket to a solver group during transition to this status, you can set the ticket to be automatically forwarded to the preconfigured resolution group when the ticket enters that process status.

Using Custom javascript on New ticket forms is also available after activating this module.

Technical requirements

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