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Release notes and upgrade

ALVAO 11.2

Before upgrading to a new version, read carefully the Important notices and Known issues. In New features and changes, you will find a list of new features and changes in the new version. For a list of released updates, see the Released updates page.

Abbreviations used

Abbreviation Meaning
AM ALVAO Asset Management (product)
AM Agent Asset Management Agent (client application)
AM Collector, Collector Asset Management Collector (server application)
AM Console, AMC Asset Management Console (client application)
AM WS Asset Management WebService (server application)
AS Alvao Service (server application)
CA WS Custom Apps WebService (server application)
AO ALVAO for Outlook - the extension module and the corresponding add-in application for Outlook desktop application
REST API Alvao REST API interface
SD ALVAO Service Desk (product)
AT ALVAO for Teams (extension module)
WA, WebApp Alvao WebApp (web application)

Record naming conventions

The records on the Important notices, New features and changes, Fixed issues, and Known issues pages have the following format:

<product abbreviation> <application> <functionality> <description of issue or feature>

In addition, the identifier of the fix or the change is usually included at the beginning or end of the record, e.g. T11111ALVAO.


  • SD WebApp - Tickets - Assign - new field Solver group added. (T11111ALVAO)
  • Meaning: A new field Solver group was added to the form of the Assign command which is accessible on the Tickets page of the Alvao WebApp application which is a part of the ALVAO Service Desk product.


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