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Released updates

FIX1 (version 11.2.1347, released May 16, 2024)

Problems fixed:

• ALVAO for Outlook (Desktop add-in) - New ticket - Error 500 - String cannot be of zero length (T155950ALVAO)
• AM - Agent - computers with long hostnames are detected with short name (only 15 characters) (T156851ALVAO)
• AM Console - Bulk edit property - Doesn't work for custom properties (T158539ALVAO)
• Enterprise API - Attachments are missing (T157724ALVAO)
• ImportAD - Error "Object reference not set to an instance of an object" (T157492ALVAO)
• Intune Connector - information of several computers from Intune is overwritten into one computer in Asset Management (T157470ALVAO)
• MS Entra - User provisioning (SCIM) - Bad request: An item with the same key has already been added. (T156872ALVAO)
• SD - Grid view - Popover menu cannot be closed in some scenarios (T155006ALVAO)
• SD - New ticket - .mht attachment - error 500 (T155925ALVAO)
• SD - Services - Loading messages - Ticket is created twice (T156757ALVAO)
• SD Custom Apps - Applications do not work (T158052ALVAO)
• SD WA - Impact and Urgency - Edit values - Error 500 - Subquery returned more then 1 value (T156407ALVAO)
• WA - New ticket / New event - Description field - Inserted image - Can be lost after some time (T158241ALVAO)

FIX2 (version 11.2.1418, released June 6, 2024)

New features and changes:

• Service Desk - Ticket name template/Custom notifications - Added variable for object name including path in tree. (T157215ALVAO)
• WA - Detail – The detail content on separate browser tab is adapted for printing using browser command (Ctrl + P). (T157540ALVAO)
• ALVAO Enterprise API – Users - added new attributes outOfOfficeFrom and outOfOfficeTo (T158835ALVAO)
• WA - Insider preview - new functionalities added.

Problems fixed:

• ALVAO for Teams - Create ticket - Bad request (T158786ALVAO)
• AM WA: Software - Assign license - Must declare the scalar variable @personId (T160730ALVAO)
• Intune Connector Service - Does not log to the database table *Tenant Diagnostics Log* (T160311ALVAO)
• SD - New ticket form - Manager of service could not assign new ticket to a solver (T157655ALVAO)
• SD Enterprise API - Filter records with custom field value - Invalid column name 'myCustomItem' (T158379ALVAO)
• SNMP Network Discovery - doesn't work on non-English database, an error "Object properties were not updated, value 'Yes' is not in the value list" is in the log (T158705ALVAO)
• User provisioning - User object in Asset management - Country and State or Province properties are swapped (T157474ALVAO)
• WA - Administration - Applications - Command *New application* is not visible (T159794ALVAO)

FIX3 (version 11.2.1486, released July 4, 2024)

New features and changes:

• Service Desk AI Assistant - The appearance of the Ticket - Assistant tab has been modified. (T158746ALVAO)

Problems fixed:

• ALVAO for Outlook / ALVAO for Teams / REST API - New ticket - Ticket reporter - Returns an error (T160590ALVAO)
• Alvao service - Detection evaluation is slow (T160003ALVAO)
• AM - Detection - detection can't be evaluated, an error "The detection cannot be loaded because it is damaged (missing WMI class "ComputerSystem")." (T160091ALVAO)
• AM - Object log - some records are displayed only to users with the Asset Management Administrators role (T159410ALVAO)
• AM - Objects - Print - without Generate a new document option - Document is nowhere to find (T161011ALVAO)
• AM - Property definitions - Value list - Use the list of another property - Does not show all properties (T160318ALVAO)
• AM Console - Detection tab - the command "Evaluate immediatelly" does not work correctly (T160000ALVAO)
• AM WA - Objects - Print - Handover protocol is not sent when there is a missing connection to SD user (T159730ALVAO)
• AM WA - Objects - Print - PDF document is not shown when there is a different tab selected in Objects detail (T159732ALVAO)
• Intune Connector - an error "Error importing devices from Intune. System.Net.Http.HttpRequestException: Not Found" is shown in the log (T160074ALVAO)
• PBI Report - SwLicense table does not load data when connected to OData source (T160573ALVAO)
• REST API - Web.config file - Missing httpredirect enabled=false parameter - Can cause unexpected application behavior (T160128ALVAO)
• Server Setup - Upgrade from ALVAO 11.1 - AlvaoRestApi uses incorrect application pool (T159715ALVAO)
• SNMP Network Discovery - some unknown devices are created without IP address and Hostname (T159140ALVAO)
• Software products library: library upgrade shows an error "Violation of PRIMARY KEY constraint 'PK__#tmpP - The duplicate key value is (69034)" (T162207ALVAO)
• WA - Administration - Asset Management - Object templates - Detail - an error "500 internal server error" is shown when editing property (T160845ALVAO)
• WA - Ticket - Approval - Ticket without Solver and Approver is not member of a solver team - Result ends in the Resolved status - Error - Solver does not have permission to take this ticket (T160563ALVAO)
• WA - Ticket - Approval tab - Approver column - Is empty if approval is *By schema* (T160125ALVAO)
• WA - Views - Views under the *More* are not working correctly and command Analyse in MS Excel Sheet is not available (T159795ALVAO)

FIX4 (version 11.2.1534, released August 1, 2024)

Problems fixed:

• Administration - Settings: Advanced - DevOps Connector - DevOpsIntegrationToken0 is not available to select (T161940ALVAO)
• ALVAO products/ALVAO Microsoft Intune Connector: an error "The string 'Device not found in Intune' was not recognized as a valid DateTime" is shown in the log (T162819ALVAO)
• AM Console - Detection: Detect and evaluate immediatelly - prioritized detections are not loaded "immediately" (T161778ALVAO)
• Objects - Object: Device - Software - Product column shows "Object reference not set to an instance of an object" for unrecognized software shows (T161601ALVAO)
• SD WA - Documents - Detail - Atachments tab - detail content is not scrollable (T161384ALVAO)
• SNMP Network Discovery - a warning "Multiple devices found with hostname 'XXX' or IP address ''YYY" is shown in the log (T160843ALVAO)
• Software - Software licenses: Import license assignments from Microsoft 365 throws exception (T161659ALVAO)

SP1 (version 11.2.3067, released September 19, 2024)

New features and changes:

• AM - Print report templates - The data consent text is modified in the default templates. (T151365ALVAO)
• Intune Connector - now part of the Alvao service - if you had an authentication application in Azure common to both applications, there is no need to set anything further. The settings for Intune_AAD_ApplicationId and Intune_AAD_ApplicationSecret do not need to be filled in, we will remove these settings from the appSettings.json file in future versions. (T147254ALVAO)
• Objects – The appearence of windows, that work with object types has been modified (T157624ALVAO)
• Periodic alerts – Alvao Configuration and operation issues – Length of data for column Parameters contains max 500 characters. (T161879ALVAO)
• Alvao Service – Reading emails – Logs (Tenant Diagnostics) – Column parameters – Service property fields structure and names were simplified – Only necessary service properties remains. (T161879ALVAO)
• Custom applications WS - by default, errors are logged to the Tenant Diagnostics log instead of the Event viewer. (T159935ALVAO)
• Administration - Settings: Advanced – Microsoft Intune Connector – possibility of provisioning only company devices. (T151639ALVAO)
• ALVAO for Teams: Administration – SD – Settings – Notifications – administrator can consent necessary rights through provided link. (T161238ALVAO)
• ALVAO Service Desk Custom Apps – Custom javascript – Unique IDs have been added to sections and text blocks on the new ticket form and can be used in custom javascript. (T161896ALVAO)
• ALVAO Advanced workflow – Custom javascript – Unique IDs have been added to sections and text blocks on the new ticket form and can be used in custom javascript. (T161896ALVAO)

Problems fixed:

• Administration - Asset Management - Object templates - Object types - Object type - Object type Computer: Creating a new type of Computer doesn't work (T163030ALVAO)
• Administration - Asset Management: AMC - New ticket command does not work (T162668ALVAO)
• Administration - Service Desk - Services - Service - Service catalogue - New ticket form: Text block - localization - does not work (T162233ALVAO)
• Alvao Analysis (PBI template app) - Datasets for custom reports in Power BI: Request - "An item with the same key has already been added" (T168564ALVAO)
• Alvao database: Upgrade - Error SQL72014: Violation of UNIQUE KEY constraint 'UN_tLocalization_sTable_sAttribute_iRecordId_iLocaleId'. Cannot insert duplicate key in object 'dbo.tLocalization'. (T163134ALVAO)
• ALVAO for Outlook - REST API version 11.2 FIX3/FIX4 - Not working / Error occured while getting logged-in user ID (T163590ALVAO)
• ALVAO Microsoft Intune Connector: Multitenant - doesn't load/unload tenants dynamically (T162211ALVAO)
• Alvao Service - Sending messages: Error when sending SLA alerts (T163068ALVAO)
• AM - Object security - Object templates cannot be picked from tree view (T158591ALVAO)
• AM - Objects - Error "Cannot insert duplicate key in object 'dbo.#movedNodes'" when deleting an object (T160298ALVAO)
• AM - Objects - Name composition - Order of properties is not shifted (T160991ALVAO)
• AM Agent - if there is an error in communication with WS, sometimes it does not log the error details (T158671ALVAO)
• Azure DevOps Connector - REST API - Integration is not working - Returns error 500 (T162946ALVAO)
• Enterprise API: The column 'xyz' was specified multiple times for 'AllRows' (T155281ALVAO)
• Intune Connector - an error "The wait operation timed out" is shown in the log (T160051ALVAO)
• Objects - Object - Child objects (tab): User is Asset Management Administrator and is hidden in menus - Error - Invalid object name #kr (T163057ALVAO)
• Objects - Object - Links between objects: REST API - objects{ID}/links{link_ID} - DELETE - Not working (T162815ALVAO)
• Objects - Object - Properties (tab) - Object property: Last imported from AD - Value is not visible (T162257ALVAO)
• Objects - Object: Attachments - Add file - Second attachment will duplicate previous (T162817ALVAO)
• Objects: New object - Suggest does not work for non-default templates (T162562ALVAO)
• REST API - Not working after upgrade (T162194ALVAO)
• SD CA - Alvao API - Ticket.Create with IgnoreRights=true fails if the first ticket status is approval (T159749ALVAO)
• Software: WA - Objects - Software - the text "Object reference not set to an instance of an object" is shown in the column "Product" (T163404ALVAO)
• Tickets - Ticket - Approval: Escalating notification - Approval still waiting - Missing link to the ticket (T163454ALVAO)
• Tickets - Ticket: General tab - Does not show Impact and Urgency (T162610ALVAO)
• WA - Administration - AM - Property definitions - Edit properties - Change data type - Timeout (T157352ALVAO)
• WA - Administration - Groups - Group "Creators of tickets on behalf of other users" has english name (T159071ALVAO)
• WA - Inserting link from Sharepoint into new message does not work (T161580ALVAO)
• WA - Objects - Child objects - Not all objects are displayed (T161513ALVAO)
• WA - Tables - View - Share - Select user or group - name with <> causes error (T156991ALVAO)

SP1 FIX5 (version 11.2.3125, released October 3, 2024)

New features and changes:

• Added new Automatic object type change certified application. (T160023ALVAO)

Problems fixed:

• Administration - Asset Management: Objects exported from a table in ALVAO WA, cannot be imported as a CSV again (T162826ALVAO)
• Administration - Data queries - Data query: Templates - Application performance - One of the imported Apps is certified - Column *Type* shows *Certified* in all rows (T164174ALVAO)
• Administration - Periodic alerts - Periodic alert - Properties: Choice "The data table to be attached as a CSV file" enabled - Body contains characters that invalid for text (T165359ALVAO)
• Administration - Service Desk - Services - Service - Service catalogue - New ticket form - Static formatted text: Cannot be edited, if length of text exceed limit of 2000 (T165105ALVAO)
• AM Console - Lists of objects: shows the object templates (T163728ALVAO)
• AM Console - Query language: New query - first step of the wizzard doesn't show any controlling object (T163745ALVAO)
• Documents: Field "Document number" is not editable even when number was entered manually (T165258ALVAO)
• Log - Event: REST API - tickets/{ID}/log - POST - type E-mail - Does not generate email message (T162436ALVAO)
• Tickets - Ticket - Reply to requester: Other email address used for reply (T165550ALVAO)

SP1 FIX6 (version 11.2.3185, released November 7, 2024)

Problems fixed:

• ALVAO Asset Management: AM - My Documents - Sign - Document content could be lost, if user clicks on sign button multiple times (T166386ALVAO)
• ALVAO for Outlook (Desktop add-in) - Log message to related ticket: Name of the ticket is missing in the dialog (T166279ALVAO)
• ALVAO for Teams - Bot - Notifications: Set due date - Do not send notification to the requester - Notification is sent to MS Teams (T166985ALVAO)
• Alvao Service - Delayed sending and loading of messages after service restart (T165592ALVAO)
• Software - Software licenses - Import from CSV: Assigning and releasing licenses in the same file can lead to an error (T165385ALVAO)
• Software - Software licenses - Licence assign - Automatic: The license is automatically assigned after a several hours (T165974ALVAO)
• User menu - My documents: If the document has a link in attachements, click on it in the table doesn't work (T165938ALVAO)

SP1 FIX7 (version 11.2.3249, released December 5, 2024)

Problems fixed:

• ALVAO Service Desk AI Assistant: Assistant tab is empty (T167630ALVAO)
• Alvao Service: Evaluate detections - loads the SQL server with large read operations (T168200ALVAO)
• ALVAO Standard HW - SW Request Forms: Standard HW Request Form - Properties with empty values are shown on items (T167438ALVAO)
• SD Enterprise API: Ticket objects - removed objects are returned (T166759ALVAO)
• Software - Installation registry: Objects - Adding Version column in grid displays error (T167397ALVAO)
• Software - Software licenses - License - Replacement products: Changing the primary product does not correctly recalculate the license assignment. (T166695ALVAO)
• Tickets - Bulk operations: Selection of multiple grid rows using the SHIFT key does not work correctly (T168599ALVAO)
• Tickets - New ticket: Custom field type date - Required - Send form without filled-in value - All values in custom fields are lost (T166867ALVAO)
• Tickets - New ticket: Selected service has SLA inheritance enabled - Error 500 - User does not have SLA for this service (T168594ALVAO)
• Tickets - Ticket - Begin approval: Requester approval - Missing images in ticket log (T164424ALVAO)

SP1 FIX8 (version 11.2.?, release planned January 9, 2025)

New features and changes:

Problems fixed:

 

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