Command panel - the commands displayed in the command panel are the same commands displayed on the Tickets page.
Ticket header
- Requester portrait with service icon and user presence. The user's presence is displayed next to the requester's and other participants' names.
- Ticket Tag - a ticket identifier consisting of a prefix, ticket number and suffix, e.g. T123ALVAO.
- Ticket Name - the short name of the ticket
- Requester - the user who submitted the ticket.
- Requested for - the user for whom the ticket was created. Only displayed if different from the requester.
- Solver - the member of the resolution team who is currently assigned to solve the ticket.
- Status - the status of the ticket, see the Solving process tab.
- Current target/due date - the target that the solver is currently supposed to achieve in the request, see tickets table - column Current target.
Tabs
- Communication - this tab displays the ticket log, i.e. sent and received email messages, internal notes of the solution team, minutes of phone calls and personal meetings, records of changes in the values of ticket data items, etc. The name of the tab changes according to the view you can select in the drop-down menu:
  - Communication (default view) - this view displays only records that contain some message or attachment from users. The requester of a ticket only has this view available and can only see records with the Show to requester option enabled.
  - Important - the view only displays events marked as important or as resolving a ticket.
  - Requester - displays only communication involving the requester of the ticket.
  - Attachments - displays all communication containing any attachment.
  - Detailed log - view all ticket log entries.
  - Expand All - expand all records displayed on this tab.
  - Find in log - a search input box shows up at the top of the tab. Enter at least part of the author’s name, recipient’s name, subject, text, or attachment name, press Enter, and then the found log records appear on the tab.
- General - this tab displays the values of the ticket items, see the columns in the tickets table.
- Workflow - on this tab you see a diagram showing the current status of the ticket in the context of the entire solving process, i.e. the sequence of ticket statuses from creation to closure. The solving process is determined by service process.
  
  Tip:
  Click on a particular status in the diagram to easily invoke the Go to status command.
- Links - this tab displays the tickets that are linked to this ticket in a table. After the tab name, you can see the number of tickets linked.
  
  In the command bar, you will also find the following commands.
  - Add link - add a new link to another ticket
  - Edit link - edit selected link
  - Delete link - remove selected link
  The table contains the same columns as the tickets table and you can also enable the display of nested links in it.
  
  The tab is only displayed to members of the ticket service resolution team.
- Objects - on this tab, you will find the objects from ALVAO Asset Management that are linked to this ticket (see the Objects ticket field). The number of linked objects is displayed after the tab name.
  In the command panel you will also find the following commands:
  - Add object - bind another object to this ticket
  - Remove Object - remove the link to the selected object
  - Open in new tab (icon after the tab name) - view linked objects in the browser new tab.
- Approvals - on this tab, you can monitor and control the approval of the ticket. After the tab name, you can see the number of active approval steps. The approval steps and their details are displayed in a table.
  In addition, you can find the following commands in the command panel:
  - Cancel approval process - cancel the selected approval step.
- Custom tabs can be viewed here as well. See Application templates for examples.

Did not find what you were looking for? Ask our technical support team.