General

On this page you can set general parameters for the ALVAO Service Desk.

Options:

Default method for submission of tickets on behalf of another user - select a value that when manually write a ticket will be pre-populated in the New ticket form in the Ticket submission method field.

Tip:
If you want main solvers to always have to select the ticket submission method when writing a ticket on behalf of a user, select a blank value.

Note:
When writing a ticket through phone switchboard, the value phone is pre-populated, regardless of this setting.
Font of texts in HTML - If you are using uniform corporate style for written communication, specify the font definition in CSS format. For example: font-size: 10pt; font-family: 'Segoe UI',Calibri,Tahoma; color: #000000
Show users presence - turn on this option to display an icon indicating the actual presence of each user in the application. This option is available only with Microsoft Entra ID user authentication.

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