Use this form to reopen selected resolved or closed tickets for resolution. The content of the form varies depending on whether you are the requester of the ticket or a member of the service resolution team.

Options:

Reason - Write a message to the ticket handler explaining why you are reopening the ticket. This field is only displayed to requesters of the ticket.
Message for requester - write a message for requester that will be sent in an email notification. This field is only displayed to members of the project team.
Attachments - list of message attachments.
- Add attachment - for more information, see Attachments in Note.
Cost Report - if applicable, list the work time spent on the ticket.
Do not send notifications to the requester - turn on if you do not want to notify the requester when the ticket is reopened. This field is only displayed to members of the resolution team.

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