Use this form to resolve the selected ticket. This will cause the ticket to go to the Resolved or Closed status, depending on the system settings.

Options:

Message for requester - write a message to the requester that will be sent to them in an email notification.

Tip:
For frequently repeated message text, create articles in the knowledge base. Then use the Knowledge Base button to insert the article content into the message.
Attachments - list of report attachments.
- Add attachment - for more information, see Attachments in Note.
Resolve back to - if you have resolved the ticket previously, e.g. personally at the requester's workplace, and you are entering it into the application afterwards, enter the date and time of the actual resolution of the ticket. The time by which you can write the resolution retrospectively may be limited by system settings.
Cost Report - if applicable, show the work time spent resolving the ticket.
Do not send notifications to the requester - turn on if you do not want to notify the Requester by email when the ticket is resolved, e.g. if you have notified them in person or the ticket has been reopened by mistake.

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