Users who are members of the group People reporting time can report time worked in the ticket log when performing operations on a ticket. All users who have the right to see the ticket log can also see the time reported.

Fields of forms

Time worked is reported in the following fields.

Work (h:m) - enter the time you spent working on the ticket in hours:minutes format.
Travel Time (h:m) - enter the time spent on the trip (in hours:minutes format).
Distance (km) - enter the number of kilometers traveled.
Exclude from invoice - enable if you do not want the reported values to be displayed to the requester. Solvers and managers will see the values in strikethrough font.

Display of reported time

The reported time is displayed in the ticket table as the sum of the reported time from all events. In the event list table and in the log, time is displayed for individual events. The Exclude from invoice option can also be displayed as a column in the log, which can be turned on each time the time is reported.

When the requester views the log, they see the reported time at the end of all events in the log. If the reported time on an event is marked as Exclude from invoice, then the ticket sees this time as zero. If the solver or manager looks at the log, they see time excluded from invoice time, but it is crossed out.

The log can be exported to a Microsoft Excel spreadsheet. This file can then be used to invoice the customer for any time worked.

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